Ideas shaping AI-native services.
Original writing from Dragonfly, plus the external pieces we keep coming back to.
From Dragonfly
Knowledge is the moat
Intelligence is commoditising. Knowledge is not. The scarce, compounding asset of the AI era — and why it only gets built from the inside.
Building AI-native services
The first era where services can scale without scaling headcount. AI scales judgement itself.
What we're reading
Services: The New Software
The next $1T company will be a software company masquerading as a services firm.
The Future of Services
Customers care about outcomes, not products. Double-digit growth and operational efficiency are no longer a tradeoff — they reinforce each other.
Context Graphs: AI's Trillion-Dollar Opportunity
Agents don't just need rules. They need access to the decision traces that show how rules were applied in the past.
The AI Workforce Is Here
AI is forcing a reversal of the SaaS acronym. From Software-as-a-Service to Service-as-a-Software.
From Hierarchy to Intelligence
A company needs two things: a 'world model' of its own operations, and a customer signal rich enough to make that model useful.
Why VC and Software Have PE Envy
The new models mix code and capital in unique ways: improve how a set of businesses operates, then harvest the upside.